Our customer service team are receiving a lot of contact at the moment,
please look at the below questions to see if we can help you
What is your problem related to?
stock 
delivery timescales - Looking for an item you’ve seen somewhere else? Try our visual search tool (only on mobile)!
- Head to the search bar (click the magnifying glass top right)
- Click on the camera icon
- Follow instructions from there to search using a picture/screenshot of the item you want ! If you cannot find your item this way, we’re probably out of stock. Check out our back to stock section to see if it drops back in. - Unfortunately our Customer Service team can’t help with stock queries, so the back in stock section is your best bet !
- Size/colour out of stock? Our popular products sell fast, keep an eye on our “back in stock” section to see if it drops back in. Our customer service team are unable to help with stock queries unfortunately, but you can keep an eye on an item by adding it to your wishlist.
- Looking for the details on a product? Check out the product page, we have fabric and care instructions on there !
- Our customer service team are unable to help with product queries, all the info you need should be on the product page !
- What are your delivery time frames?
USA Standard Delivery: 9-11 working days
USA Express Delivery: 5-6 working days - Your estimated delivery date will be shown at checkout when you place your order. It will also be included on your confirmation email and on the tracking portal.
- Our Customer Services cannot speed up or change delivery times. If your order has not arrived, but it is before your estimated delivery date, please do your best not to contact us – this allows us to help those with order issues more swiftly.
- Where is my order? You can track your order HERE Make sure you click through the link to the carrier tracking for the most up to date status on your parcel!
- My order hasn’t arrived ! Sorry that your order hasn’t been delivered yet. Check your estimated delivery date on your order confirmation or on the tracking portal. - If it is before your estimated delivery date, don’t worry we sometimes send orders up to a few hours before delivery. Wait until your estimated delivery date to receive your parcel. - If it is past your estimated delivery date, check the latest tracking from the carrier on the tracking link. Unfortunately our customer services cannot change or fix delays experienced by carriers- so please only get in touch if there is no update from the carrier on their tracking.
returns 
Cancelling orders RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE!
Returning via eParcel Return means you should get your refund within 5 business days of dropping off your parcel.
Need to return? Just follow the process below:
1. Head to our returns portal here.
2. Follow the simple instructions on-site – you’ll only need your order number and email address.
3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your delivery note / order number.
4. The eParcel Return service costs $4.00 per order. This payment can be made with either a credit card or PayPal.
5. If more than 1 order is being returned, you will need to create separate returns for each.
6. You may need a printer to print your label, the portal will let you know which options are available for you.
7. Once we have confirmation of your parcel being received by ReBound we will issue your credit; this usually takes up to 5 business days.
Ready to return? Click here to start.
If you do not want to use the portal, you can obtain an address label here and organize a return via the post office. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued.Print off, attach to your parcel and take to the post office.
Returning via eParcel Return means you should get your refund within 5 business days of dropping off your parcel.
Need to return? Just follow the process below:
1. Head to our returns portal here.
2. Follow the simple instructions on-site – you’ll only need your order number and email address.
3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your delivery note / order number.
4. The eParcel Return service costs $4.00 per order. This payment can be made with either a credit card or PayPal.
5. If more than 1 order is being returned, you will need to create separate returns for each.
6. You may need a printer to print your label, the portal will let you know which options are available for you.
7. Once we have confirmation of your parcel being received by ReBound we will issue your credit; this usually takes up to 5 business days.
Ready to return? Click here to start.
If you do not want to use the portal, you can obtain an address label here and organize a return via the post office. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued.Print off, attach to your parcel and take to the post office.
We are unable to cancel or amend an order once it has been placed. This is due to the speed that our warehouse ships orders. We are looking at a way to do this in future, but for now we are unable to change or cancel an order once place.
Tracking order 
Want to say thanks? - What are your delivery time frames?
USA Standard Delivery: 9-11 working days
USA Express Delivery: 5-6 working days - Your estimated delivery date will be shown at checkout when you place your order. It will also be included on your confirmation email and on the tracking portal.
- Our Customer Services cannot speed up or change delivery times. If your order has not arrived, but it is before your estimated delivery date, please do your best not to contact us – this allows us to help those with order issues more swiftly.
- Where is my order? You can track your order HERE Make sure you click through the link to the carrier tracking for the most up to date status on your parcel!
- My order hasn’t arrived ! Sorry that your order hasn’t been delivered yet. Check your estimated delivery date on your order confirmation or on the tracking portal. - If it is before your estimated delivery date, don’t worry we sometimes send orders up to a few hours before delivery. Wait until your estimated delivery date to receive your parcel. - If it is past your estimated delivery date, check the latest tracking from the carrier on the tracking link. Unfortunately our customer services cannot change or fix delays experienced by carriers- so please only get in touch if there is no update from the carrier on their tracking.
We love that you are happy with the service you have received- why not leave a review on TrustPilot
Promo issues 
My account - "My promo code isn’t working ! "
You should get an error message if your promo code doesn’t work, telling you what the issue is- but there are some quick tips to help you below:
- Promo codes are usually not applicable to sale or beauty items (unless otherwise stated)
- Promo codes are not available on site during site wide discounts.
- Promo codes are usually single use per customer.
- Promo codes usually have an expiry date.
- If your promo code isn’t working and you have checked all of the above, then get in touch – our Customer Services team will ask you to check the steps above, so please make sure you have checked this first.
- "I’ve forgot my password !"
- Due to new GDPR laws our customer services are no longer allowed to reset passwords, in order to reset your password click the “forgotten password” link on the log in screen.
- If you do not receive the email, try to create an account using that email (it’s possible you don’t already have an account)
-If you cannot create an account (Tells you one already exists), try to reset your password again using the link on the log in screen.
-Check spam and junk folders. - "My Payment keeps failing !" -
If you receive an error saying your payment has failed, the best thing to do is try a different payment method.
- If you are unable to use a different method, please get in touch with your payment provider.
- Try clearing your cookies and cache and trying again.
-Try using the app to place your order.
Unfortunately our customer services cannot help with failed payments
